sean@maysfirm.com, Author at The Mays Law Firm PC
sean@maysfirm.com

Author Archives: sean@maysfirm.com

February 13, 2017

Cross-Collateralization Agreements in Bankrupty

The Mays Law Firm PC can assist you with your bankruptcy needs

What is a cross-collateralization agreement?

A cross-collateralization agreement is a type of consumer contract that provides for property to be used as collateral for two or more loans. For example, a cross-collateralization agreement could provide that your car serves as collateral for a credit card and personal loan, in addition to your car loan. This type of agreement is commonly used by credit unions and community banks.

What happens if I default on a cross-collateralized loan?

If you have cross-collateralized loans, then your collateral is typically security for every loan with that credit union or bank. Turning back to our car loan example, this means that even if you are current on your car loan, your car could be repossessed if you default on any of the other loans you have with that lender.

How does a cross-collateralization agreement affect your bankruptcy?

If you want to eliminate debt through a Chapter 7 Bankruptcy, cross-collateralized loans could throw a monkey wrench in your plans. Under the Bankruptcy Code, all of the loans subject to the agreement would be considered secured claims. This means that in order to to keep your property, you would have to either redeem or reaffirm all of the cross-collateralized debt.

To demonstrate how this affects a Chapter 7, here’s a hypothetical. Let’s assume that you own a car worth $5,000.00. You have a $6,000.00 balance on your car loan, a $15,000.00 personal loan, and you signed a cross-collateralization agreement with your lender. If you want to file a Chapter 7 Bankruptcy and keep your vehicle, you would have to either redeem the property by making a lump-sum payment of the fair market value of the vehicle ($5,000.00) or reaffirm $21,000.00 in debt. Neither of these are great options.

So what is a better solution? Depending on your circumstances, one option may be to file a Chapter 13 and reorganize your debt. A Chapter 13 Bankruptcy requires that a debtor repay at least a portion of their debt over a three to five year period. A major advantage, however, is that debtor can “cramdown” certain secured debts. This would allow the debtor in our hypothetical to pay off the car at its fair market value ($5,000.00) and treat the remaining $21,000.00 as unsecured debt which could be discharged by the bankruptcy.

To find out if you qualify to file bankruptcy, and which solution is right for your financial circumstances, you should consult with an attorney. To schedule a free bankruptcy consultation with The Mays Law Firm PC, call (215) 792-4321.

Is your mortgage interest rate legal?

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For most people the answer is yes, but even in 2017 I still come across clients with usurious (and illegal) mortgage interest rates. If your residential mortgage interest rate is several points above prime, keep reading!

Pennsylvania’s Loan Interest and Protection Law

Pennsylvania’s Loan Interest and Protection Law, 41 P.S. 101, et, seq., establishes a ceiling on interest rates for residential mortgage loans in Pennsylvania. To fall under the protections of this law, your mortgage loan must meet several criteria. First, the loan must be considered a “residential mortgage”. A “residential mortgage” is defined by the law as follows:

“Residential mortgage” means an obligation to pay a sum of money in an original bona fide principal amount of the base figure or less, evidenced by a security document and secured by a lien upon real property located within this Commonwealth containing two or fewer residential units or on which two or fewer residential units are to be constructed and shall include such an obligation on a residential condominium unit.

The definition can basically be distilled down to two requirements: 1) the property is a one or two-family residential home or condominium, and 2) the original principal amount of the mortgage is less than the “base figure”. What is the base figure? It is an amount adjusted annually by the Pennsylvania Department of Banking and published in the Pennsylvania Bulletin. For 2017, this amount is $244,856.00.

Finally, loans insured by the Federal Housing Administration, Veterans Administration, or other United States government agency are exempt from this law, provided that the mortgage is subject to a maximum interest rate established by that agency. So if you have an FHA or VA loan, then the Pennsylvania interest rate cap does not apply; however, the interest rate caps established by the Department of Housing and Urban Development do apply.

So what is the maximum interest rate?

Assuming your loan falls under the protections of Pennsylvania law, then the maximum interest rate “shall be equal to the Monthly Index of Long Term United States Government Bond Yields for the second preceding calendar month plus an additional two and one-half per cent per annum rounded off to the nearest quarter of one per cent per annum.” To simplify things, the maximum rate is published monthly by the Department of Banking in the Pennsylvania Bulletin.

What happens if my rate is usurious?

If you have been charged usurious mortgage interest, the law provides you with some relief. First, the law states that you do not have to pay the excess interest, provided that you give proper notice to your mortgage lender. Second, you are entitled to sue your lender and recover up to triple the excessive interest. The recovery of triple interest is limited, however, to a four year period. So if you have been paying excessive interest for more than four years, your recovery may be limited. Finally, you are entitled to an award of reasonable attorney’s fees.

Do you think you have been the victim of a mortgage lender? Call The Mays Law Firm PC today (215) 792-4321, for a free consultation.

February 4, 2017

Median Income Increased In Pennsylvania. Do you qualify to file Bankruptcy?

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Are you thinking about eliminating or restructuring your debt through bankruptcy? Do you qualify? As of November 1, 2016, the median income data for Pennsylvania has increased. This median income data is used to determine whether or not a debtor qualifies for a Chapter 7 Bankruptcy. In a Chapter 13 case, the median income is used to determine the commitment period and disposable income of debtors in a Chapter 13 Bankruptcy.

For cases filed in Pennsylvania after November 1, 2016, here is the updated median income data:

 Household Size:  1 Earner 2 People 3 People 4 People
PENNSYLVANIA $50,501 $60,508 $74,083 $89,690

For each additional member of your household add an additional $8,400.

Are you considering bankruptcy? The Mays Law Firm can help you determine if you qualify. Call (215) 792-4321 to schedule a free consultation.

February 3, 2017

Dealing with HOA and Condominium Association Assessments

It has been estimated that around 80% of all new homes are part of a condominium or homeowners’ association. There are good reasons for the popularity. Associations (when properly run) can make sure that the common areas of a development are maintained and relieve homeowners from some of the common maintenance obligations of home ownership. Of course, there is at least one major downside: assessments (sometimes called “dues”).
A brief primer on the law of assessments
There are two laws in Pennsylvania that govern common interest communities (“common interest community” is a terms that refers to both condominium and homeowners’ associations). Pennsylvania’s Uniform Planned Community Act (68 Pa. C.S.A. § 5101, et seq.) applies to homeowners’ associations in Pennsylvania, and Pennsylvania’s Uniform Condominium Act (68 Pa. C.S.A. § 3101, et seq.) applies condominium associations. The relevant provisions of each of these laws are very similar.
Under each act, an association is required to draft an annual budget and apportion a share of the budget to each homeowner. The share can be based solely on the number of homes or it can be based on other factors, such as square footage. Each homeowners’ share is of the association’s budget is the “common expense assessment” and is collected annually, quarterly, or monthly, depending on the specific governing documents of the association.
If a homeowner does not pay their common expense assessment when it becomes due, then the law provides the association with a lien against the home. It’s that simple. An association does not need to file a lien or other document to perfect its security interest. If the assessments remain unpaid, then an association can take legal action to enforce its lien. If an association does take legal action, the law allows the association to also collect the attorney’s fees and other costs that it incurs in doing so.
Methods that an association can take to enforce its lien.
The law allows associations to foreclose on liens in the same manner as a mortgage foreclosure. This is generally uncommon, however, because most homeowners have a first mortgage. Under both the UPCA and UCA, an association’s lien is subordinate to a most first mortgages; therefore, there is often not enough equity left in a home after the first mortgage to justify the costs of a taking the home to foreclosure sale.
More frequently an association will file a civil lawsuit seeking a personal judgment against the homeowner. This suit can either be filed in a District Court (small claims) or the Court of Common Pleas. If the association obtains a judgment, then the association can take a number of steps to try and collect the judgment from a homeowner. These steps include selling real estate at sheriff’s sale, garnishing bank accounts, or levying the homeowner’s personal property.
If I am behind on my assessments, what can I do?
Whatever you do, now is not the time to bury your head in the sand. First, you should be aware that you have the right to make a written request to your association for a statement of your assessments. Section 5315 of the UPCA and Section 3315 of the UCA both require that an association furnish a statement of unpaid assessments within 10 days of a written request. If you send a written request to your association, send it using a method that can be verified, such as certified mail, fax, or email. And, of course, always keep copies. Under the law, this statement is binding on the Association once it is issued, so an association cannot go back later an change the statement once it is issued.
In addition to obtaining a copy of your statement, you should keep in communication with your association. Avoiding past-due assessments won’t make the problem go away. In fact, if you ignore the problem there is a high likelihood that the assessments will be referred to an attorney for collections. This can result is hundreds or even thousands of dollars in additional legal fees being added to your account (remember, the UPCA and UCA allow an association to collect their reasonable attorney’s fees incurred in collecting assessments).
If you can, trying requesting a payment arrangement with your association. Often times, an association may agree to waive late fees and interest if you can make good on your payments.
Thinking about disputing your assessments in Court? Be careful. Be very Careful.
Associations aren’t perfect, and can fall short of their responsibilities to maintain the Association. Often, homeowners use this to justify withholding their assessments and attempt to use this as a defense in court to an associations collection lawsuit. Under Pennsylvania law, however, a homeowner’s obligation to pay association assessments is separate from the association’s obligations to maintain the community. This means that even if your association is shirking its responsibilities, this defense won’t win the day in court and you will probably be stuck paying the association’s legal bill…in addition to your past-due assessments.
How can an attorney help?
If you are considering litigating your past due assessments, you should always consider consulting with a knowledgeable attorney. Always remember that the association will likely add all of the legal fees it incurs to your account, so it is most likely in your best interest to minimize all litigation with your association. An attorney may also be able to recommend alternative methods of dealing with your assessment issues, such as restructuring your debts through a Chapter 13 bankruptcy petition.

Still have questions about your HOA or Condominium assessments, call the Mays Law Firm (215) 792-4321 to schedule your free consultation.

Discharging Taxes In Bankruptcy?

Discharging Taxes in Bankruptcy? The Mays Law Firm and attorney Sean P. Mays can help.

As Benjamin Franklin once wrote, “in this world nothing can be said to be certain, except death and taxes.” Although you may never be able to completely rid yourself of tax debt, you may, however, be able to discharge some income tax obligations through bankruptcy.

Types Of Tax Debt That Can Be Discharged in Bankruptcy.

The good news: You may be able to discharge some tax debts by filing bankruptcy. The bad news: Not all tax debt is dischargeable. And, the rules regarding the discharge of tax debt can be complicated.  For starters, only income taxes can be discharged through bankruptcy. Other taxes, such as payroll taxes, real estate taxes, etc., are nondischargeable. It is important to note that if you commit tax fraud or engage in willful tax evasion, then you will lose your ability to discharge the tax under the Bankruptcy Code.

The Rules For Discharging Income Taxes (The 3-2-240 Rules).

Assuming you owe federal or state income taxes, under the Bankruptcy Code, the taxes must be owed from a filed return over 3 years prior. So, for example, if you filed your tax return on April 18, 2016, for your 2015 taxes, you will have to wait until April 18, 2019, before you could file bankruptcy and discharge those taxes.

Note that I said, “from a filed return.” That’s another rule. The tax return needs to be filed at least 2 years prior to filing bankruptcy. Are you avoiding filing that return because you owe taxes? Don’t. You could end up owing the IRS even more, and make the debt nondischargeable in the process.

Finally,  you must also meet the 240 day rule, which provides that the tax must have been assessed at least 240 days before your file your bankruptcy. Generally, the date of the assessment would be the date you filed your return, but there can be some scenarios, such as an audited or amended return, where the assessment date could be different that the return date.

This is a complicated topic, but if you’re facing a mountain of income tax debt, you may be able to reduce or eliminate your tax debt through bankruptcy. Remember, if you avoid your obligation to file returns, you could limit your ability to discharge your tax debt in bankruptcy. A failure to file could have other consequences as well, such as preventing your from obtaining a mortgage modification or other loan to restructure your debt.

If you are considering restructuring or eliminating debt through bankruptcy, call The Mays Law Firm PC at (215) 782-4321, to schedule a free consultation.

 

Avoid Forensic Loan Audit Scams

Avoid Forensic Loan Audit Scams

There is never a shortage of people willing to exploit homeowners in foreclosure. According to the Federal Trade Commission, one such scam is the “forensic mortgage loan audit.” These forensic loan audits are also referred to as “mortgage securitization audits” or simply “forensic audits”.

The Forensic Loan Audit Scam

It works like this, the homeowner pays someone hundreds or even thousands of dollars in exchange for a forensic loan audit report from an “auditor” that supposedly determines whether or not your lender has complied with state and federal lending laws. The claimed purpose behind the audit is typically to defend against a foreclosure filed by the homeowner’s bank. The reports will typically have a disclaimer that they are not legal advice, but then go on to set out all sorts of alleged violations of the law. These “audits”, however, are completely useless in defending a foreclosure in Pennsylvania, and here’s why:

1) It is inadmissible in Court. Unless your bank’s attorney slept through evidence class in law school, this forensic loan audit report will not be admitted into evidence at trial. The written report itself is hearsay and, therefore, inadmissible. If your “auditor” was present at trial, he or she could certainly testify about the opinions stated in the report… that is IF the auditor is qualified as an expert by the Court.
2) Alleged Truth in Lending Act (TILA) and Real Estate Settlement Procedures Act (RESPA) violations won’t typically save your home from foreclosure. As the FTC points out, you can sue your lender for violations of TILA and RESPA (assuming that they did, in fact, violate those laws). But, even if you win that doesn’t mean the foreclosure will stop or that your lender has to modify your loan. In fact, if you were successful in canceling your mortgage under TILA, you would have to give the bank its money back, which means you could lose your home even if you win! If you suspect that our lender violated TILA or RESPA, you would be better served consulting with an experience attorney than ordering an expensive “forensic audit”.
3) Securitizing a mortgage doesn’t make it invalid under Pennsylvania law. Most these audits are aimed at trying to convince the homeowner that their loan was “securitized” and that there was some sort of inherent flaw in the way that the loan was packaged and sold to investors. The bottom line is that many loans are, in fact, securitized, but Pennsylvania Courts have not recognized this as a defense to mortgage foreclosure.
4) The information in these audits can typically be found on the Internet for free. That’s right, most (if not all) of the information in these so-called “audits” are simply taken from public records available to anyone with a computer and Internet access. Which begs the question, why are the audits so expensive?

If you’re in foreclosure it can be difficult to tell scams from the real offers of help. There are a number of legitimate government programs that can help, free of charge. And, if you do need assistance or legal advice in defending your mortgage foreclosure in Court, you should seek out an experienced attorney admitted in your jurisdiction.

Avoid Mortgage Modification Scams

The Mays Law Firm PC can help you avoid Mortgage Modification Scams!

If you’re in foreclosure, prepare to be inundated with solicitations offering to help you modify your loan. Some are legitimate, but many are scams. Fortunately, it’s easy to tell the difference if you take a brief moment to familiarize yourself with The Mortgage Assistance Relief Services Rule, or MARS Rule.

The MARS Rule

Yesterday, a homeowner told me she received a solicitation from a company offering to help her apply for a mortgage modification for the low, low price of $4,000.00. They offered to begin work on the mortgage modification just as soon as she made a down payment of $1,500.00. This is precisely the sort of scam that is illegal under the MARS Rule. In response to scores of unscrupulous people taking advantage of homeowners in foreclosure, the Federal Trade Commission (FTC) implemented the MARS Rule. The full text of the Rule can be found at 12 C.F.R. Part 1015, but here are a few important points you need to know:

  1. It is illegal to ask for a fee in advance to assist you in applying for a loan modification or other work out option with your bank. Attorneys are an exception to this rule, provided that they are licensed in your jurisdiction and deposit the fee in a trust account, separate from their own funds. This is probably the biggest red flag. Unless you are hiring an attorney, nobody can ask you for a fee unless they obtain an offer from your lender and you decide to accept that offer. 
  2. If anyone makes a promise or guarantee of a mortgage modification with your lender, run away. The MARS Rule actually prohibits companies from misrepresenting, “[t]he likelihood of negotiating, obtaining, or arranging” a workout option with your bank. And, if the person is offering you a “money-back guarantee”, just remember my first point…advance fees are illegal!
  3. No legitimate housing counselor will advise you to stop paying your mortgage payments. This too is illegal. If a company tries to convince you to stop paying your mortgage in order to obtain a mortgage modification, you need to seek out a legitimate HUD-approved housing counseling agency.

Should You Really Pay Anything For Mortgage Assistance Anyway?

I’m an attorney after all, so I like making money. But, HUD-approved housing counselors are free and it’s hard to beat that price. I’ve worked with HUD-approved counselors throughout Pennsylvania and, in my experience, they are professional and effective. They can help you gather the financial documentation you need and apply for a mortgage modification with you bank. You can find a list of housing counselors in your area on HUD’s website. Once your application is submitted,  a little red tape can be expected. If you have a compliant lender, however, you should have a decision on your application within 4 weeks of submitting a completed application.

If the red tape becomes too tough to cut, or your lender isn’t complying with federal loss mitigation regulations, then it’s time to consult with an experienced foreclosure attorney to move things along. There are things that attorneys can do (such as sue a non-compliant mortgage servicer) that a housing counselor cannot do. If you need help cutting through the red tape, call The Mays Law Firm PC at (215) 792-4321 to schedule a free consultation.

NJ Court Cans Condo Cramdown

New Jersey Court Cans Condo Cramdown

The United States District Court for the District Court for the District of New Jersey recently dealt some bad news for New Jersey condominium owners attempting to restructure their debt in bankruptcy. In Whispering Woods Condominium Association v. Rones, the Court reversed an earlier Bankruptcy Court ruling, holding that a condominium association’s lien for assessments (condo fees) could not be crammed down in bankruptcy.

What is a cramdown?

If you are not familiar with bankruptcy lingo, a “cramdown” is a proceeding in a bankruptcy case that asks the Court to reduce the balance of a lien on real or personal property because the amount of the lien exceeds the value of the property. This is sometimes also referred to as “stripping” or “bifurcating” the lien. This is a helpful tool for people that are underwater in certain qualifying liens. For example, let’s say that your car is only worth $10,000.00, but you still owe the bank $15,000.00. You could cramdown the loan to the value of the car ($10,000.00) and the remaining $5,000.00 would be treated as an unsecured debt. In many Chapter 13 bankruptcy cases unsecured creditors do not receive the full amount of their claim, so if you were successful in cramming down your loan, you may end up paying the loan off for substantially less money.

There are certain debts that cannot be crammed down.

There are certain debts in the bankruptcy code that cannot be crammed down. Notably, a lien that is secured by an interest in real estate that is your primary residence (such as a first mortgage on your home) cannot be crammed down thanks to the “anti-modification clause” found in Section 1322(b) of the Bankruptcy Code. Second mortgages or other liens on your primary residence can only be crammed down if they are “wholly unsecured”, meaning that your home’s value is less than the prior mortgages.

Turning back to condo fees.

If you own a condo, I’m sure you’re aware that you have to pay your condo assessments. If you don’t, most state’s laws provide for a lien on your home until they get paid. Typically, to protect first mortgage holders, this lien is subordinate, at least in part, to a first mortgage. Turing back to the Whispering Woods case, the homeowners attempted to cramdown the entire condominium lien by arguing that that their home was worth less than the balance due on their first mortgage. They they convinced the Bankruptcy Court that the condominium lien was “wholly unsecured” because the first mortgage balance exceed the value of their home.

This District Court disagreed, relying on New Jersey’s “super-lien” provision to reverse the Bankruptcy Court’s ruling. New Jersey, like most other states, provides that a limited portion of a condominium lien retains priority over other liens, including first mortgages. In New Jersey and Pennsylvania, a condominium retains a six month lien for assessments over the first mortgage. This is commonly referred to as a “super-lien”. Because of this “super-lien”, the District Court found that the condominium’s lien was at least partially secured, and rejected the homeowners attempt to cramdown the lien.

What does this mean for condo owners in bankruptcy?

While you cannot cramdown a condominium lien, you still might have other options to deal with substantial, past-due condo fees in bankruptcy. An experienced attorney can help you evaluate your financial situation and find solutions to your debt problems. The Mays Law Firm PC offers a free, no-obligation consultation. Call (215) 792-4321 now to schedule a consultation.

Defending Your Own Foreclosure? It Could Cost You.

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The internet is filled with do-it-yourself articles encouraging homeowners to defend themselves against their bank’s foreclosure action without the assistance of an attorney. Most of these articles focus on issues of standing, or whether or not the bank has the necessary documents to foreclose. But, there is more to a foreclosure than just issues of standing, a lot more. There are a number of federal and state laws governing debt collection, federal and state laws governing residential foreclosures, state rules of civil procedure, local rules of civil procedure and, perhaps most importantly, rules of evidence. If you defend yourself based on internet how-to articles, it could end up costing you more than your realize.

To illustrate my point, I took a look at an appeal decided a few days ago by the Pennsylvania Superior Court. The homeowner appealed a foreclosure judgment entered against her (without an attorney) on grounds that the bank did not have standing to foreclose. The homeowner lost the appeal, and tragically for this homeowner, she did not recognize that the business records the bank filed with the court to obtain the judgment are likely objectionable hearsay under the Pennsylvania Rules of Evidence, and would have been inadmissible…had she raised a proper objection.

In this case, the bank filed a payment history and an affidavit attempting to certify that the payment history is a business record under Rule 803(6) of the Pennsylvania Rules of Evidence. Here is an excerpt from the banks’ motion for summary judgment:

Defending Foreclosure Without An Attorney Could Cost You.

Defending A Foreclosure Without An Attorney Could Cost You.

The banks motion for summary judgment contain 17 pages of payment history records, along with an affidavit signed by an employee at Seterus, Inc, a third-party mortgage servicer, alleging to have “personal knowledge” of the documents. The first few pages of the records appear to be generated by Seterus:

Defending A Foreclosure Without An Attorney Could Cost You.

This is what hearsay looks like!

But, half way through the payment history, it becomes obvious that only a small portion of the document is made by Seterus. The remainder of the payment history was actually made by a separate third-party servicer. A few pages in, and the documents begins to look like this:

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One of these doesn’t look like the other. Can you spot the hearsay?

So what does all this mean? What was being offered as a business record of one mortgage servicer, was actually two separate business records made by two separate servicers. And, without additional evidence, such as an affidavit from both servicers, the payment history is inadmissible hearsay. If you want a more in depth explanation, read Commonwealth Financial Systems v. Smith and U.S. Bank v. Pautenis.

If your home is in foreclosure, trying to represent yourself could end up costing you more than hiring an experienced foreclosure attorney. The Mays Law Firm PC offers a free, no-obligation consultation to review your case. Call (215) 792-4321 now to schedule your consultation.

5 Tips To Help You In The Mortgage Modification Process.

The Mays Law Firm PC can help with foreclosure and loss mitigation, mortgage modification.

Today, most mortgage servicers offer mortgage modification programs. In most cases, your mortgage servicer will request that you complete a Request for Mortgage Assitance, or RMA. If your servicer hasn’t already provided you with the form, it can be found at www.makinghomeaffordable.gov. I have had the opportunity to attend hundreds of court-supervised conciliation conferences in residential mortgage foreclosure diversion programs throughout Pennsylvania, and I wanted to take a few moments and offer some tips to help you through the mortgage modification process:

1. Submit all documents as a complete package. The quickest way to get your submission reviewed by your mortgage servicer is to gather all of the documents requested by your mortgage servicer, and submit all of them together as one, complete package. Regulations established by the Consumer Finance Protection Bureau (CFPB) require that the servicer review your package and notify you of any missing documents within five days, but servicers frequently miss this deadline. Often, you may never receive timely notification from your mortgage servicer that your submission is incomplete. If your package “ages”, or sits idle too long, you may be stuck back at square one, and have to resubmit everything all over again. To avoid this, I recommend making every effort to gather all of the necessary documentation required by your lender and submitting it as one complete package.

2. Double check that 4506T. Your lender will require that you provide them with an IRS Form 4506T, Request for Transcript of Tax Return. Make sure that the form is completely filled out, this includes putting the information for your mortgage servicer in line 5. Your lender won’t fill in any missing blanks, so if you don’t fill this form out completely (and correctly) you can expect delays.

3. Taxes done? While we’re on the subject of taxes, if you have any unfiled tax returns, now is the time to do them. More likely than not, your lender will want copies of your signed tax returns from the past couple of years, in addition to the 4506T. If you were not required by law to file with the IRS, then make sure you write a letter, signed and dated, to your servicer explaining the reason(s) why you were not required to file.

4. Follow up, constantly. Once you provide a request for mortgage assistance to your lender, they have 5 days to review the submission for missing documents. Once your servicer receives the completed package, they have 30 days to review you for foreclosure alternatives. If it’s been more than 30 days since you submitted a package to your lender, follow up. Your RMA just might be sitting in someone’s inbox, collecting dust.

5. Is your mortgage servicer not following the CFPB Guidelines? Let the CFPB know about it. If your mortgage servicer is not following CFPB Guidelines for mortgage assistance, don’t be afraid to file a complaint against your servicer with the CFPB. It’s easy to submit online, and if the process is stalled, it could help move it along. You can file a complaint on the CFPB’s website.